Information We Collect
We collect information you give us directly. When you call, request service, or fill out a form, you may share your name, phone number, email address, property address, and details about the water damage you are dealing with.
We also collect some information automatically when you visit our website. This includes your IP address, browser type, device type, pages you view, and the time of your visit. This helps us understand how people find and use our site.
How We Use Information
We use your information to respond to your request, schedule your service, and keep you updated about your project. If you call about a burst pipe or flooded room, we need your address and contact details to send our team and follow up.
We also use your information to improve our website and services, send service-related messages, and meet legal or insurance requirements. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar tools to remember your preferences and understand how visitors move through our pages. Cookies are small files stored on your device that help the site work better for you.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as smoothly, but you can still call us at (786) 982-0231 for help.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to see how many people visit our site, which pages they view, and where they come from. These tools collect anonymous data and help us make our website more useful.
We may also use third-party services for scheduling, mapping, or communication. These providers have their own privacy policies, and we encourage you to review them if you have concerns.
Data Sharing and Disclosure
We share your information only when it is necessary to run our business and serve you. That may include sharing details with our technicians, scheduling partners, or insurance companies involved in your claim.
We may also disclose information if the law requires it, to protect our rights or safety, or during a business transfer. We never sell your personal information to third parties for marketing purposes.
Data Retention
We keep your information for as long as we need it to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need it, we securely delete or destroy it.
If you would like us to delete your information sooner, contact us at (786) 982-0231 and we will review your request.
Data Security
We take reasonable steps to protect your information from loss, misuse, and unauthorized access. These steps include secure storage, limited access for our team, and safe disposal of paper records.
No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.
User Rights
You have the right to ask what personal information we hold about you, request a copy, ask us to correct it, or request that we delete it. You can also opt out of marketing messages at any time.
To exercise any of these rights, call us at (786) 982-0231. We will respond within a reasonable timeframe and let you know what we can do.
Children's Privacy
Our services are meant for adults and property owners. We do not knowingly collect personal information from children under 13. If you believe a child has shared information with us, please call us so we can remove it.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will post the new version on this page with a new effective date. We encourage you to review it periodically.
If we make a significant change that affects how we handle your personal information, we will make reasonable efforts to notify you.